Posted September 6, 2018
I would never allow this facility to service my CLA250 again. I have no complaints in regards to the work they performed but I was extremely disappointed by the treatment I received from Ray the service adviser. I brought my car in to replace breaks and rotors. When I dropped off my vehicle, I mentioned my AAA discount only to be told to wait until after I pick up my vehicle, which I had no problem with. After picking up my vehicle, and left the facility, I noticed that my AAA discount was not applied. I contacted Ray and left a message asking if I can be credited for the discount that was never applied. After getting a call back, to my astonishment, Ray went on to blame me (the customer) for not mentioning it again at the time of pick-up and that there was nothing he could do to re-open the invoice. To his credit, he did offer to apply and double my discount at my next service visit. However, this did not provide me any comfort since I spent over $1300 and would prefer if my discount was applied to my most recent visit. To further add to this negative experience, Ray went on to question whether I had removed a "tag" from the key fob of the loaner vehicle that they had given me while my car was being serviced. I had not and had no clue what he was talking about. After realizing that our conversation was no longer going any where, Ray went on to hang up the phone on me. I was beyond shocked and disappointed on how I was treated. I will never bring my vehicle back to this establishment.