Posted December 13, 2021
I really wanted to give 5 stars but after my last interaction with them I can't do that. I have been going to Auto-Bon for years, I even purchased a car from them back in 2010. Jim is great! He has always been super kind and accommodating. I ended up moving out of the area so I wasn't able to continue going to their shop anymore. However, I recently moved back so I decided to take my Subaru to them since I've had such great experiences in the past. I went in for a standard oil change, and they did a thorough inspection of my vehicle. I am glad they did because we discovered that both of my rear bearings are bad and need to be replaced ASAP. I made an appointment for the following week. This repair unfortunately came at a really bad time because it was going to cost over $800 to fix both which is money I really don't have. I was given a recommendation for a shop that a friend goes to and they were able to give me a more affordable quote. I called Auto-Bon to cancel my appointment, and I don't know the name of who I spoke with (it wasn't Jim) but he had an attitude with me from the moment I said I wanted to cancel. Once I told him why he continued with the attitude telling me that the other mechanic is going to be using Chinese parts and they won't last and I will get what I pay for. It wasn't what he was saying that bothered me but it was HOW he said it. He really made me feel stupid because I wasn't going to get it repaired by them. Maybe he is right but I didn't deserve to be spoken to that way. It's his attitude alone that makes me want to no longer go there. Customers don't deserve to be treated like that. Yes they do great work with good quality which costs money that some of us don't have, and I really feel like I shouldn't have been spoken down to like that because I can't afford it.